Frequently Asked Questions

Check the most frequently asked questions here, if you still need help then please contact us at hey@moodbomb.com.

General

✔︎ Please note the following Official Moodbomb websites moodbomb.com

 

✔︎  If you need to contact someone please send us an email at hey@moodbomb.com - Our customer service team works Monday to Friday. Your patience is appreciated.

✔︎  Please take a picture and contact us at the following address: hey@moodbomb.com

✔︎  For all collaborations,partnerships, media,contests,etc. Please send us an email at hey@moodbomb.com                

Shipping

✔︎  We are located in Montreal, Canada, however, your order will be Express Shipped from our fast and efficient distribution centre and should arrive in 3-8 business days. 

 

Please note that if you purchase a pre-sale item and an ad in-stock item in the same order, both items will be sent out at the same time once all stock is available at our warehouse for dispatch. 

✔︎ For orders that are over 100$ and in Canada, shipping is free. For orders that are under 100$, we use the same shipping fee as Canada Post. 

 For international orders, our shipping fee is 20$.